Frequently Asked Questions

1. What do I need to be eligible for your loans?
* You should be between 18 and 55 years old.
* You must run an account (Current or Savings) with a commercial Bank in Nigeria.
* Applicant must live and or work in Lagos State.
* You must have a verifiable monthly income.
* You must not have a history of returned cheques in your account.
2. How Do I Apply?
3. What is the minimum and maximum amount I can borrow?
4. Do I have to be in paid employment to get your loans?
5. Do I need to come to the office to apply for a loan?
6. Can I make a part payment before my loan repayment date?
7. How do I get confirmation that my loan has been approved?
8. How long do I have to wait after repaying a loan in full before I can reapply for a new one?
9. Can I have multiple loan?
10. If I want to change the amount I applied for, can I do this?
11. I want to borrow more money to my existing loan, how can I do this?
12. How do I make a payment on my Loan?
13. I made cash payment into your account, I have lost my deposit slip and I have no evidence of my payment?
Please send a mail to with details of the payment into our account. You will get a call from a service representative. We request that all payments into our account is referenced with your name or account number for easy identification.
14. How can I reapply after I have paid up on my existing loan?
15. My salary will not be paid on the date given what do I do?
16. I changed my job/ I traveled out of the country. Can I change my repayment date?
17. I have been wrongly debited after crediting your account
18. What happens to my remaining cheques with you once I have finished paying on my loan?
19. Can I change my mode of payment from direct debit to cheques?
20. Can I extend my loan tenor?
21. Is your interest a flat rate or on a reducing balance?
22. Are there any fees or hidden charges on your loan?
23. I don’t understand how I am being charged, who can I talk to?

24/7 Support

We Care

We’re passionate about understanding our customers’ needs. Our dedicated customer support team thrives on helping customers and offering highly personal and individual customer service for each and every query we receive.

Opening Working Hours

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  • 08:00AM - 04:00PM
  • 08:00AM - 04:00PM
  • 08:00AM - 04:00PM
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